Payment Policy of RoyalPlugSafe

Effective Date: January 14, 2025

At RoyalPlugSafe, we aim to provide our customers with a smooth and secure payment experience when shopping on our website. This Payment Policy outlines the accepted payment methods, billing information, and security measures we implement to protect your payment details. By making a purchase on our website, you agree to comply with the terms set forth in this policy. Please read the following information carefully.

1. Accepted Payment Methods

We accept a variety of payment methods to make the checkout process as convenient as possible for our customers. The available payment methods include:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You can also use PayPal for a fast and secure payment option.

  • Other Digital Wallets: Depending on your location, we may offer other payment options like Apple Pay, Google Pay, and others. These options will be displayed at checkout if available.

2. Currency and Prices

All transactions on RoyalPlugSafe are processed in U.S. dollars (USD). If you are shopping internationally, please note that your payment provider may apply conversion fees based on your local currency.

Prices listed on the website are subject to change and are not guaranteed until the checkout process is complete. The final price you pay will include applicable taxes, shipping fees, and any applicable discounts or promotions, which will be displayed during checkout.

3. Order Processing and Payment Authorization

When you place an order on our website, you are required to provide your payment details at checkout. Upon submitting your payment information, the payment will be processed immediately.

  • Authorization: Once the payment is authorized, we will begin processing your order. If there is an issue with payment processing, we will notify you, and your order may not be confirmed until the issue is resolved.

  • Payment Confirmation: After successful payment processing, you will receive an order confirmation email with the details of your purchase, including the order number, items purchased, and estimated shipping time.

4. Security Measures

We take the security of your payment information very seriously. Our website uses advanced encryption and secure technologies to ensure that your personal and payment details are protected during transmission.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption, which ensures that any sensitive information (such as your credit card details) is securely transmitted and protected from unauthorized access.

  • Payment Card Industry Data Security Standard (PCI DSS) Compliance: We comply with PCI DSS standards, which provide a framework for ensuring the security of payment card transactions.

We do not store your credit card or payment information on our servers, and all transactions are processed through secure, trusted payment gateways.

5. Billing Information

When making a purchase, you are required to provide accurate billing information, including your full name, address, and payment details. It is your responsibility to ensure that this information is correct and up to date. Providing incorrect or incomplete billing information may result in delays or issues with your order.

Billing Address: The billing address you provide must match the address registered with your payment provider (e.g., credit card issuer or PayPal account) in order for your payment to be authorized. If the address does not match, your payment may be declined.

6. Discounts, Promotions, and Coupons

If you have received a discount code or promotion, you can apply it during the checkout process. Please ensure the discount code is entered correctly, as it will not be applied after the order is placed. Promotional offers may be subject to specific terms and conditions, including expiration dates and product exclusions.

Note: Discounts and promotions cannot be combined unless otherwise stated, and some offers may apply only to certain products or categories.

7. Taxes

Sales tax will be applied to orders based on your shipping address and in accordance with the applicable tax laws. Sales tax will be calculated and displayed during the checkout process before you complete your order.

For international customers, the applicable import duties and taxes (if any) will be assessed and collected by the customs authority of the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

8. Payment Declines or Errors

In the event that your payment is declined or an error occurs during the payment process, we will notify you via email or on-screen notification. You may need to update your payment method or contact your payment provider for assistance.

Common reasons for payment errors include:

  • Insufficient funds
  • Incorrect billing information
  • Expired credit/debit card
  • Fraud protection or security measures from your bank or payment provider

If your payment cannot be processed, we will not ship your order until the payment issue is resolved.

9. Order Cancellation

You can cancel your order before it has been processed and shipped by contacting our customer service team at info@royalplugsafe.com or (423) 743-6781. If your order has already been processed or shipped, we are unable to cancel it, but you may return the items under our Refund and Return Policy once you receive them.

10. Payment for International Orders

For international customers, please note that:

  • Currency Conversion: The prices on our website are listed in U.S. dollars (USD). Your payment provider may convert the charge to your local currency, which could result in currency exchange fees. Please check with your payment provider for more details.
  • Customs Duties and Taxes: RoyalPlugSafe does not cover customs duties, taxes, or other charges imposed by the destination country. These fees are the responsibility of the customer.

11. Refunds and Payment Reversals

If you are eligible for a refund according to our Refund and Return Policy, we will issue the refund to the same payment method used for the original purchase. Refunds will typically be processed within 5-7 business days, depending on your payment provider.

Please note that any charges related to customs duties or taxes are non-refundable.

12. Contact Us

If you have any questions or concerns regarding payments, billing information, or any other aspects of this payment policy, please contact us at:

  • Email: info@royalplugsafe.com
  • Phone: (423) 743-6781
  • Street Address: 216 Sparrow Dr, Erwin, Tennessee (TN), United States