Shipping Policy of RoyalPlugSafe

Effective Date: January 14, 2025

At RoyalPlugSafe, we are committed to ensuring a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the details regarding shipping methods, delivery times, costs, and other important shipping-related information. By placing an order with us, you agree to the terms outlined in this policy. Please read the following carefully to understand how we handle shipping.

1. Shipping Methods

We offer a variety of shipping options to accommodate the needs of our customers. Shipping methods will be presented to you during checkout based on your shipping address, the size and weight of your order, and the products purchased.

The available shipping methods include:

  • Standard Shipping: The most cost-effective option, with delivery times ranging from 5 to 7 business days for domestic orders. International orders may take longer depending on the destination.
  • Expedited Shipping: Faster delivery, typically arriving within 2 to 3 business days for domestic orders.
  • Overnight Shipping: The fastest option, guaranteeing next-day delivery for domestic orders if the order is placed before the cutoff time (usually 1:00 PM EST). Orders placed after this time will be shipped the following business day.

Please note that shipping times are estimates and are not guaranteed. Delivery times may vary based on the shipping carrier, weather, or other external factors.

2. Shipping Costs

Shipping costs are calculated based on the following factors:

  • The shipping method you choose (Standard, Expedited, or Overnight)
  • The destination address (Domestic vs. International)
  • The size and weight of the products in your order

You will be able to view the exact shipping cost before completing your purchase during checkout. Additionally, RoyalPlugSafe offers free standard shipping on orders over $100 within the United States (excluding taxes and other fees).

International Orders: For international shipments, the cost will depend on the delivery address, the shipping method selected, and any applicable customs duties or import taxes.

3. Processing Time

All orders are processed within 1-2 business days from the time the order is placed. Orders placed on weekends or holidays will be processed the next business day.

If an item is out of stock or unavailable at the time of order, we will notify you via email and provide options for you, such as a refund, replacement, or backorder status. In such cases, the shipping time may be delayed.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order directly on the carrier’s website (e.g., USPS, FedEx, UPS, DHL). Tracking details will show the estimated delivery date and the current status of your package.

Please note that it may take 24 to 48 hours after the shipping confirmation email is sent for tracking information to be updated in the carrier’s system.

5. Shipping to P.O. Boxes

We are happy to ship to P.O. Boxes within the United States. However, please note that some shipping carriers (e.g., FedEx, UPS) do not deliver to P.O. Boxes, so in such cases, only USPS shipping will be available as an option.

6. International Shipping

We currently ship to select countries outside the United States. International shipping fees will vary based on the destination, package weight, and size. All international shipments are subject to customs clearance procedures and may be delayed due to customs regulations.

Customs, Duties, and Taxes:
Please be aware that international orders may be subject to customs fees, duties, and taxes upon arrival in your country. These fees are the responsibility of the customer. RoyalPlugSafe does not have control over these charges and is not responsible for paying any additional fees required by your country’s customs office. We recommend that you check with your local customs office for details before placing an international order.

International Shipping Delivery Times:
International orders may take 7 to 21 business days to arrive, depending on the destination and the shipping carrier. Please note that some countries may experience longer shipping times due to customs processing or other factors.

7. Delivery Delays

While we strive to ensure timely delivery, delivery times are estimates and can be affected by external factors, including:

  • Weather conditions
  • Natural disasters
  • Holiday seasons (which may lead to higher order volumes and carrier delays)
  • Customs processing (for international shipments)

We will always do our best to communicate with you regarding any shipping delays that may occur, but we cannot be held responsible for delays beyond our control once your order has been handed over to the shipping carrier.

8. Missing or Lost Packages

Once an order is shipped and in the possession of the carrier, it is the carrier’s responsibility to ensure safe and timely delivery. If you believe your package has been lost, stolen, or misplaced by the carrier, please contact us at info@royalplugsafe.com or call (423) 743-6781. We will assist you in filing a claim with the carrier if necessary.

Please note that RoyalPlugSafe is not responsible for lost or stolen packages once they have been confirmed as delivered to the shipping address provided by the customer.

9. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address entered during checkout is correct. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If you realize an error in your address, please contact us immediately at info@royalplugsafe.com or (423) 743-6781 so we can attempt to correct it before the package is shipped.

10. Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address or if the package is undeliverable, we will contact you to resolve the issue. You may be responsible for additional shipping costs to resend the package to a corrected address.

11. Contact Us

If you have any questions about shipping, tracking, or delivery, please don’t hesitate to reach out to our customer support team:

  • Email: info@royalplugsafe.com
  • Phone: (423) 743-6781
  • Street Address: 216 Sparrow Dr, Erwin, Tennessee (TN), United States